Support

Six things people ask about. If yours isn't here, email us — a person replies.

• Where's my order?

  Track it without signing in. You'll need the order number from your confirmation email.

  Track an order →

• Delivery

  Free over Rs 5,000, 3–5 working days. Express and named-day are available at checkout.

  Delivery FAQs →

• Returns

  Sixty days, opened or not. We pay the return postage and we don't ask why.

  Returns FAQs →

• Safety

  Everything is tested to EN 71-1, -2 and -3, CE and UKCA marked, and drop-tested past standard.

  Safety FAQs →

• Spares and repairs

  We hold spares for repairable toys for at least ten years. Tell us the product and the part.

  Request a part →

• Talk to a person

  Monday to Friday, 9am–5pm. Most things answered the same day.

  Contact us →